Gaming is for fun — not for stress relief or problem-solving. to999 always wants you to play in a controlled, mindful, and happy state. Find out here how we support you.
Responsible gaming means treating gaming as one form of entertainment — not a way to earn a living or escape from stress. to999 believes that online betting and casino games are truly enjoyable only when you play consciously, within your limits, and with a free mind.
Many players in Bangladesh start gaming for fun or to earn a little extra. But some gradually cross a line without even realising it. to999's responsible gaming policy works at exactly that moment — keeping you informed, giving you the chance to course-correct, and connecting you with professional support when needed.
The core principles of responsible gaming on to999 are:
Problem gambling and gaming addiction typically develop gradually. Many people do not notice when they have crossed the line. Read through the signs below carefully — if any of them apply to you or someone you know, seek help right away.
You are spending beyond your set limits on gaming — even using household money or taking on debt to play.
You keep placing larger bets to recover previous losses, but the situation keeps getting worse.
Gaming is affecting your ability to focus at work or reducing the time you spend with family.
You are lying to or hiding information from loved ones about your gaming and spending.
You feel restless or irritable when you are not playing, and cannot relax or sleep without gaming.
You tell yourself "this is the last time" but keep coming back — you have lost control over your own habits.
Answer the following questions honestly. This is not a diagnosis — it is simply an opportunity to reflect on your own gaming behaviour.
Did you spend more on gaming last month than you had budgeted?
Have you placed more bets trying to win back money you've lost?
Have you had arguments or conflicts with family or friends because of gaming?
Have you tried to stop gaming but failed?
Has gaming caused you to neglect your work, studies, or family responsibilities?
Have you ever relied on gaming to earn money and solve financial problems?
To999 provides every member with powerful tools to keep their gaming in check. These tools are completely free and accessible at any time from your account settings.
The limit tools available on to999 and their activation timelines are shown in the table below:
| Tools | Duration Options | Time to Take Effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate | Active |
| Bet Limit | Daily / Weekly / Monthly | Immediate | Active |
| Loss Limit | Daily / Weekly / Monthly | Immediate | Active |
| Session Time Limit | 30 Minutes – 8 Hours | Immediate | Active |
| Cool-Off Mode | 24 Hours – 6 Weeks | Immediate | Active |
| Self-Exclusion | 6 Months / 1 Year / Permanent | Within 24 Hours | Active |
| Reality Check | 30 Minutes / 1 Hour / 2 Hours | Immediate | Active |
| Cooling-Off Period | 1 Day – 4 Weeks | Immediate | Coming Soon |
Reducing a limit takes effect immediately. Requests to increase a limit take at least 7 days to apply — this is intentional, to prevent impulsive decisions in the heat of the moment.
Self-exclusion is a voluntary decision to lock yourself out of your account for a set period. During this time, you will not be able to play games, make deposits, or receive bonuses.
Log in to your to999 account and click the profile icon in the top right corner.
From the Settings menu, select the "Responsible Gaming" option.
Click the Self-Exclusion button and choose your preferred duration — 6 months, 1 year, or permanent.
Optionally provide a reason, then click the confirm button. The exclusion will take effect within 24 hours.
A confirmation message will be sent to your registered email. You will not receive any marketing emails until the period expires.
To999 strictly prohibits anyone under 18 from using the gaming platform. Here is what we do to protect minors:
If gaming becomes a problem, do not face it alone. The to999 support team and external specialist organizations are here for you.
Six powerful responsible gaming tools are available on to999, completely free of charge.
Set your own deposit and wagering limits on a daily, weekly, or monthly basis. Limits activate instantly and cannot be overridden in a moment of impulse.
After a set period, a message appears on screen showing how long you have played and how much you have spent. There is also an option to end the session automatically when the time limit is reached.
Take a break of 24 hours to 6 weeks to clear your head. During this time you will not be able to access your account or make deposits — but any existing winnings can still be withdrawn.
Close your account for anywhere from 6 months to permanently. While self-exclusion is active, you will not receive any promotional emails or bonus offers — all communications will be fully suspended.
Your session closes automatically once you reach a set loss amount. You can view your gaming history, total spend, and win/loss stats at any time.
We go beyond technical tools — our trained support team listens to your gaming concerns with empathy and can connect you with professional counselling when needed.
Gaming on to999 is about more than winning — it is a safe, enjoyable experience that enriches your life. Join today and become part of a responsible gaming community.